TAVANNE Drops

Purchase Conditions

NO PURCHASE IS NECESSARY to enter or win. A purchase does not increase your chances of winning.

Eligibility

Who Can Participate

TAVANNE drops (hereinafter "Drop") are open only to individuals who:

Are 18 years of age or older at the date of registration
Legally reside in one of the eligible countries indicated on each Drop
Have an active TAVANNE account
Accept these official rules

Who Cannot Participate

The following individuals are not eligible:

Employees of TAVANNE, its subsidiaries, partners, and agencies
Immediate family members of employees
Individuals living in the same household as employees
Residents of countries where this type of campaign is prohibited by law

Restrictions

Only one account per person
Only one application per Drop
The account must be active and in good standing at the time of participation
Attempts at fraud or circumventing the rules result in immediate disqualification

Acceptance of Rules

By participating in a Drop, you fully and unconditionally accept these rules and agree to comply with all decisions made by TAVANNE regarding this Drop. These decisions are final and binding.

Drop Period

Important Dates

Each Drop includes several phases clearly indicated in the TAVANNE application:

Application phase: Period during which you can apply
Winner announcement: Date on which winners are selected and notified
Product testing: Period during which winners test the product
Content deadline: Date by which deliverables must be submitted
Drop closure: Official end of the Drop

Meeting Deadlines

All required actions (application, content submission, etc.) must be completed within the deadlines indicated in the application. Actions taken outside these periods will not be considered.

How to Participate

Application

Complete the application form in full within the TAVANNE application
Provide accurate and complete information (name, delivery address, beauty profile, etc.)
Accept the specific conditions of the Drop

Application Rules

You may only apply once per Drop
Incomplete or non-compliant applications may be disqualified
You may not use multiple accounts, emails, or devices to circumvent this rule
Attempts at fraud result in permanent exclusion from TAVANNE

Winner Selection

Process

Winners are selected by TAVANNE according to the criteria specific to each Drop
The number of winners is indicated in the winner quota of each Drop
Chances of winning depend on the number of eligible applications received

Notification

Winners are notified by:

Email to the address provided during application

Confirmation

Winners must:

Confirm their participation by email
Verify their delivery address
Agree to fulfill the obligations related to the Drop

Failure to Respond

If a winner:

Does not respond within the deadline
Cannot be contacted
Refuses to participate
Does not meet the conditions

→ The prize may be cancelled and an alternate winner may be selected.

Prizes and Products

Nature of the Prize

The prize consists of cosmetic products to test, as described in each Drop. The actual value may differ from the indicated value.

Conditions

Prizes cannot be exchanged for cash
Prizes are not transferable to another person
No refunds or substitutions are permitted, except at TAVANNE's discretion
All fees, taxes, and charges related to the prize are the responsibility of the winner

Liability

TAVANNE and potential partner brands cannot be held liable for:

Allergic reactions or adverse effects related to product use
Damages related to use not in accordance with instructions
Loss or theft of products after delivery

Important: Use products according to the manufacturer's instructions. In case of irritation or reaction, immediately discontinue use and consult a healthcare professional if necessary.

Winner Obligations

Content Creation

As a winner, you agree to:

Test the product honestly and thoroughly
Create the requested content according to the specific instructions of the Drop (video, photos, questionnaire, etc.)
Meet the submission deadlines indicated
Provide an honest review with positive points AND limitations of the product

Expected Quality

The content must be:

Original and created by you
Good quality (lighting, sound, clarity)
Authentic (no excessive filters, no false promises)
Compliant with the rules of content creation (see below)

Mandatory Transparency

You must always mention that the product was gifted to you by TAVANNE, whether:

Verbally in a video
In the description of a post
Via a hashtag (#TavanneTest or equivalent)

Prohibitions

It is strictly prohibited to:

Make medical or therapeutic claims
Use misleading images or excessively retouched photos
Copy or plagiarize existing content
Engage in false advertising

Rights Granted to TAVANNE

License of Use

By participating in a Drop and submitting content, you grant TAVANNE and the potential partner brand a non-exclusive, worldwide, and perpetual license to:

Use your content (photos, videos, texts, name, image) on:
- The TAVANNE website and application
- TAVANNE social media
- Partner brand marketing materials
Modify, adapt, or crop your content if necessary
Redistribute your content for promotional purposes

Attribution

TAVANNE commits to attributing your content by mentioning your TAVANNE username when technically possible.

Warranties

By submitting content, you warrant that:

You are the original author of the content
Your content does not violate any third-party intellectual property rights
You have obtained all necessary authorizations (people appearing in the content, music, etc.)

Liability

In the event of a third-party claim regarding your content, you agree to defend, indemnify, and hold TAVANNE harmless from any liability, claims, costs, or damages.

Logistics and Delivery

Delivery Address

Ensure that your address is complete and correct
Address errors may result in delays or cancellations
Reshipment costs due to errors are your responsibility

Timeframes

Shipping begins after confirmation of your address
Timeframes vary depending on the carrier and your location
TAVANNE cannot be held responsible for delivery delays attributable to the carrier

Delivery Issues

In case of non-receipt or damaged package, contact TAVANNE support.

Rules of Conduct and Sanctions

Compliance with Rules

Any breach of these rules may result in:

Disqualification from the current Drop
Removal of winner privileges
Suspension or deletion of your TAVANNE account
Ban from participating in future Drops

Grounds for Disqualification

You may be disqualified if you:

Provide false information
Do not meet the submission deadlines
Create non-compliant content with instructions
Attempt to defraud or circumvent the rules
Engage in inappropriate behavior towards TAVANNE, the brand, or other users

Modification and Cancellation

TAVANNE reserves the right, at its sole discretion, to:

Modify, suspend, or cancel a Drop in case of:
- Fraud or manipulation
- Technical issues
- Force majeure
- Unauthorized intervention
Disqualify any participant who attempts to:
- Compromise the integrity of the Drop
- Use bots, scripts, or technical means to cheat

In case of cancellation, TAVANNE may select winners from eligible applications received before the cancellation.

Limitation of Liability

By participating, you agree to release TAVANNE, its subsidiaries, partners, and employees from any liability concerning:

Any damage, injury, loss, or claim arising from your participation or use of the prize
Technical failures (servers, connections, software, etc.)
Unavailability of the application or services
Unauthorized human interventions
Errors in the administration of the Drop

Personal Data

Collection

The information you provide during your application is collected and processed by TAVANNE in accordance with its Privacy Policy.

Use

Your data is used to:

Manage your participation in the Drop
Contact you if you are selected
Improve the TAVANNE experience

Rights

In accordance with the GDPR, you have the right to:

Access your data
Rectify your data
Delete your data
Object to processing

To exercise these rights, contact: contact@tavanne.com

Disputes and Applicable Law

Applicable Law

These rules are governed by Swiss law, without regard to conflict of law principles.

Dispute Resolution

In case of dispute, you agree to attempt an amicable resolution with TAVANNE before any legal action.

Any dispute that cannot be resolved amicably will be submitted to the exclusive jurisdiction of the courts of the Canton of Zurich, Switzerland.

Waiver

By participating, you waive:

Any class action
Any right to punitive, incidental, or indirect damages
Any right to multiplication of damages

You may only claim your actual costs incurred to participate in the Drop.

Winner List

To obtain the list of winners of a Drop, you may:

Contact support: contact@tavanne.com

Requests must be made within one month after the closure of the Drop.

Organizer

TAVANNE Drops are organized by:

TAVANNE Hans-Huber Strasse 4 8002 Zurich Switzerland

Email: contact@tavanne.com

Non-Affiliation

Drops organized by TAVANNE are in no way sponsored, endorsed, administered, or associated with:

Meta / Facebook / Instagram
TikTok / ByteDance
Google / YouTube
Apple
Or any other social media platform

Acceptance

By participating in a TAVANNE Drop, you confirm that you have read, understood, and accepted all of these official rules.

Last updated: November 2025 Version: 1.0

Official rules